Terms and Conditions

Welcome

These are the terms for using BON, whether you’re in one of our cafes, on our app, at a BON event, entering a BON promotion, or on bonspecialtycoffee.com. We wrote them to be clear, not to bury you in fine print. By creating an account, placing an order, joining a loyalty program, connecting to our Wi-Fi, attending an event, entering a contest, sending or receiving a gift, or otherwise using BON, you’re agreeing to what’s below.

If you don’t agree with these terms, please don’t use our app, website, or Wi-Fi. You’re always welcome to walk into one of our cafes and order at the counter.

Who we are

BON Specialty Coffee, also referred to as “BON”, “BON! Specialty Coffee”, “BON!” is a specialty coffee and matcha brand based in Boston. Our cafes are operated by their respective location companies: 22 Beacon Coffee LLC (BON Beacon Hill), BON FENWAY LLC (BON Fenway), and BON SOUTH END LLC (BON South End), with the same structure planned for any future locations, together with any future BON location companies. In this policy, "BON," "we," "us," and "our" refer to these companies collectively.

Using our website and app

Accounts

To use certain features, like ordering ahead or the loyalty program, you’ll need to create an account. You agree to give us accurate information and to keep your login secure. You’re responsible for what happens under your account, so let us know right away at feedback@bonspecialtycoffee.com if you think someone else has access to it.

You need to be at least 13 years old to create a BON account.

Acceptable use

When using BON, you agree not to:

• Use the app, website, or Wi-Fi for anything illegal
• Try to disrupt, hack, or interfere with how BON works
• Try to disrupt, hack, or interfere with other persons, governments, organizations, or businesses
• Use someone else’s account or payment method without permission
• Abuse the loyalty program, including through fraud, fake accounts, or exploiting a system error
• Scrape, copy, or resell BON content without our permission

We can suspend or close an account that violates these terms.

Our loyalty programs

BON offers loyalty programs, including BON Regulars, BON Executive Club and other BON Memberships, Tiers, or Subscription Programs, that let you earn points on purchases made through the app, which can be redeemed for rewards like free drinks, food, or discounts. Each program may have its own eligibility criteria and benefits, which we’ll describe in the app. A few rules that apply across all BON loyalty programs:

• Points have no cash value and can’t be transferred, sold, or combined between accounts.
• Rewards, point values, and tier requirements may change as we grow the program. We’ll do our best to give you notice of major changes.
• We can close an account’s access to a loyalty program if we believe it’s being used fraudulently.
• If you close your BON account, any unused points are forfeited.
• We can end or change any BON loyalty program at any time. If we do, we’ll try to give you fair notice.

Orders and payment

Ordering ahead

The app lets you choose a pickup location, build your order, and pay ahead so you can skip the line. We’ll do our best to have your order ready by the time you selected, but cafes get busy, and times are estimates, not guarantees. In rare occasions, the working hours or the availability of menu items on the website, online ordering portal, mobile app, or other digital ordering channels can be not up to date and the ordered item can be unavailable when you arrive to collect the order or the store you selected can be closed for unforeseen reasons; in any of these cases you can send an email to feedback@bonspecialtycoffee.com and we will offer a substitute or a refund. We’re not responsible for other costs you may have arranged around it, like travel.

Pricing and availability

Prices and menu items can change without notice, including for seasonal drinks or ingredient availability. If something you ordered isn’t available, we’ll let you know and offer a substitute or a refund.

Order changes and cancellations

Once an order is placed and being prepared, we may not be able to change or cancel it. If something goes wrong with your order, reach out to the cafe directly or email us and we will try our best efforts to make it right.

Gift cards

BON gift cards are issued through Square, our point-of-sale provider or other service providers. Under Square’s standard gift card program, they do not expire and carry no dormancy, service, or inactivity fees, and we don’t charge anything on top of that. Gift cards are not redeemable for cash except where required by law. We’re not responsible for lost or stolen gift cards, so treat them like cash.

We’re responsible for staying compliant with the gift card laws that apply to us. If that ever changes anything about how our gift cards work, we’ll update this section.

Digital gifting

If our website or app lets you send a gift, such as a gift card or a gift order, to someone else, you’re responsible for making sure the recipient’s information is accurate. Once a gift is sent and accepted, it’s treated the same as any other gift card or order under these terms.

Events

From time to time, BON hosts events at our cafes, including music events and similar activations or special events. Our regular menu or a selected limited menu is available at these events. A few things to know if you’re attending:

• We can refuse entry if a ticket appears invalid, duplicated, or fraudulently obtained.
• Some events may have limited capacity, age restrictions, or require registration in advance. We can turn away entry if an event is at capacity or if registration was required and you didn’t complete it.
• Some events sell tickets or reserved tables. Once purchased, tickets and table reservations are non-refundable, except if BON cancels the event. Your ticket or reservation is for your use, and we’re not responsible for tickets bought through an unauthorized reseller.
• If we need to cancel or reschedule an event, we’ll try to give you notice, and we’ll refund any ticket or table purchase for that event. We’re not responsible for other costs you may have arranged around it, like travel.
• By attending a BON event, you agree to follow reasonable instructions from our staff and any venue rules in place for that event.
• Photos and video may be taken at our events for BON’s own promotional use. See "Content you share with us" below.
• You attend BON events at your own risk. To the extent allowed by law, BON isn’t liable for injury, loss, or damage that happens at an event, except where caused by our own gross negligence or willful misconduct.

Contests and promotions

BON runs contests, giveaways, and other promotions from time to time, sometimes with prizes like merchandise, loyalty points, giveaways, trips or event experiences. These general terms apply to all of them, but each individual contest can have its own Official Rules, published where the contest is offered if applicable, that spell out eligibility, how to enter, how a winner is determined, prize details, and any state-specific requirements. If anything in a contest’s Official Rules conflicts with these general terms, the Official Rules control for that contest.

In general, for any BON contest or promotion:

• You must meet the eligibility requirements stated in that promotion’s Official Rules, including any age or residency requirements.
• Where a winner is determined by an objective measure, such as highest purchase total over a set period, we’ll determine the winner from our own sales records. If there’s a tie, the promotion’s Official Rules will set out how it’s broken.
• Prizes are non-transferable and can’t be exchanged for cash, unless we say otherwise in the Official Rules.
• We can substitute a prize for one of comparable value if circumstances require it.
• Winners may be asked to sign a liability release and a publicity release before receiving a prize.
• You’re responsible for any taxes owed on a prize you win. Where required by law, we may report the value of your prize to tax authorities.
• Void where prohibited by law.

Merchandise and online orders

If you order merchandise or other items directly through our website or app for shipping:

• We’ll provide an estimated delivery window at checkout. Delivery times are estimates, not guarantees.
• For menu items all sales are final
• For merchandise or similar items, if an item arrives damaged or isn’t what you ordered, contact us within 14 days of delivery and we’ll sort out a replacement or refund.
• Items must be unused and in original condition to be eligible for return, unless something arrived defective.

In-store Wi-Fi

We offer Wi-Fi at our cafes as a courtesy. By connecting, you agree to:

• Use it for lawful purposes only
• Not attempt to access other users’ devices or data on the network
• Understand that public Wi-Fi is inherently less secure than a private connection, and we can’t guarantee the security of your activity while connected

We don’t guarantee the Wi-Fi will always be available, fast, or uninterrupted, and we’re not liable for any loss or damage related to your use of it.

Content you share with us

If you tag BON, mention us, leave a review, or send us photos, videos, or comments, whether through social media, the app, or directly, you’re giving us permission to repost, share, and feature that content across BON’s own marketing and social channels, with credit or without credit. This also covers photos and video we take at BON events. You can ask us to take something down by contacting us, and we will unless we have a legitimate reason to keep it up.

Please only share content you have the rights to. Don’t post anything on our pages or send us anything that’s illegal, hateful, or infringes on someone else’s rights.

Our intellectual property

The BON name, logo, "Coffee Speaks Every Language", “Brewing Connections”, “Brewing Frequencies”, and all other BON branding, photography, and content are owned by BON Specialty Coffee and protected by trademark and copyright law. You can’t use them without our written permission.

Third-party links and services

Our app and website may connect to services we don’t control, including payment processors, delivery apps, social login providers, and links to other websites and third-party service providers. We’re not responsible for their content, policies, or practices.

Disclaimers

BON’s app, website, online ordering, and Wi-Fi are provided "as is." We do our best to keep everything accurate, secure, and running smoothly, but we don’t promise it will always be error-free, uninterrupted, or perfectly secure.

Limits on our liability

To the extent allowed by law, BON isn’t liable for indirect, incidental, or consequential damages arising from your use of our app, website, Wi-Fi, or cafes. Our total liability for any claim related to these terms won’t exceed the amount you paid us in the 12 months before the claim arose.

Nothing in these terms limits liability where it can’t legally be limited, including for gross negligence or willful misconduct.

Indemnification

You agree to cover BON against claims, damages, or expenses arising from your violation of these terms or misuse of our app, website, Wi-Fi, loyalty programs, events, or contests.

Governing law

These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles. Any disputes will be handled in the state or federal courts located in Massachusetts.

Changes to these terms

We may update these terms as BON grows. If we make a material change, we’ll update the "Last updated" date above. Continuing to use BON after a change means you accept the updated terms.

Ending these terms

You can stop using BON’s app and website, and close your account, at any time. We can also suspend or end your access if you violate these terms.

How to reach us

Questions about these terms? Email us at feedback@bonspecialtycoffee.com, or write to us at:

BON Specialty Coffee
22 Beacon Street, Boston, MA 02108. USA.